How refunds work for ClinicaLister subscriptions and seats.
You may request a refund within 14 days of a payment. Request one from the Billing section of your dashboard, or by emailing hello@clinicalister.com from the address on the account.
Every request is reviewed by a person, not decided automatically. We aim to respond within one business day.
Approved refunds are returned to the original payment method. Payments are processed by Paddle, our Merchant of Record, so the refund appears on your statement from Paddle. Banks typically take a few business days to post it.
A full refund ends access to the licence it paid for. A partial refund leaves your subscription active.
If you repurchase after a refund, that repurchase is final sale for 90 days.
Cancelling a subscription is separate from a refund: cancellation stops future renewals and your access continues to the end of the period you have already paid for. You can cancel at any time from your dashboard.
This policy is in addition to, and does not limit, any rights you have under applicable consumer law — including any statutory right of withdrawal for consumers in the EU, EEA, UK and Switzerland. Where the law gives you more than this policy does, the law applies.
Huemul David Nasillo, trading as ClinicaLister — Switzerland (Canton of Valais).
See also our Terms of Service and Privacy Policy.